Refund policy

Please note that we have a strict refund policy, and we want to make sure you are aware of it. We are not responsible for any issues that may arise from a bad impression. A bad impression can lead to a defective product, which is not eligible for a refund.

It's important to follow our instructions carefully when taking impressions of your teeth to ensure accurate results. If you have any questions or concerns during the impression process, please don't hesitate to contact our customer service team for assistance.

Rest assured, we are committed to providing high-quality custom nightguards, and we stand behind our product. If you receive a defective product due to manufacturing or material defects, we will replace it at no cost to you.

Thank you for choosing our clear custom nightguards for your teeth grinding and clenching needs. We look forward to providing you with excellent customer service and a quality product.

Refund Policy:

We at Snap are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all of our products.

To be eligible for a refund, you must contact us within 30 days of receiving your product to let us know that you would like to return it. We will provide you with a return authorization number and instructions on how to return your product. You will be responsible for the return shipping costs.

The product must be returned in its original condition, unused and with all of its original packaging. Once we receive the product, we will inspect it to ensure that it is in its original condition. If the product is in its original condition, we will issue a refund to the original payment method within 5-10 business days.

Please note that custom nightguards are non-refundable once the manufacturing process has begun, which typically occurs within 24 hours of receiving your impressions.

We do not refund shipping and handling fees, unless the product was damaged or defective upon arrival. In that case, we will provide a full refund, including shipping and handling fees.

If you have any questions about our refund policy or would like to initiate a return, please contact us. We're here to help and ensure that you're completely satisfied with your purchase.